Making Big Things is Half the Battle. We Know What to Do Next

Customization and Enhancement Services

  • 19 years in business
  • Strict NDA terms
  • Predictable time-to-market

Customization, Enhancement, Maintenance Services

Our services in detail

Feature development

QFE, bug fixing and troubleshooting

Patch deployment

Release management

Project health monitoring

Scheduled and requirement-based upgrades

Integration with other systems

Migration and porting

Performance optimization

Backup and recovery

Problems We Solve With Enhancement Services

We offer services to help you maintain, customize and enhance the software we have built for you. Once your solution is ready to rock the world, we stay with you to make sure it really does. Here are the problems we solve:

  • keeping up with the market and users by regularly updating your software
  • ensuring stable performance by diagnosing and fixing issues
  • reducing costs thanks to preventive maintenance
  • avoiding full-time employment of staff to perform irregular maintenance tasks

Engagement Scenarios for Maintenance Services

How we collaborate to make your solution better

Maintenance

Fixing and preventing errors to keep your software running like clockwork. For example, refactoring the code or ensuring that your application is compatible with the latest browser versions.

Customization

Enabling your existing product to address the specific needs of your end customers or employees. For example, retooling the out-of-the-box UI to better visualize the customer’s unique HR workflows.

Enhancement

Creating additional features and increasing the operational capabilities of your software. For example, building an analytics module or optimizing the backend for quicker content delivery.

How We Deliver

We offer 3 delivery models

Dedicated expert

How it works

  • you hire a maintenance engineer to work exclusively on your project for an agreed period of time

What you pay

  • fixed monthly fee

Time and materials (T&M)

How it works

  • we work on the project upon your request

What you pay

  • hourly rate charged for the time worked

Bucket hours

How it works

  • our engineers work on your project for a predefined number of hours

What you pay

  • hourly rate paid in advance

Why Choose Our Maintenance Services?

Top 4 factors to consider

  1. Flexibility

    Our cooperation models are flexible so you can choose one that will work best for your budget and needs.

  2. Transparency

    You can track project status by using JIRA or Trello as well as by communicating with our team via multiple channels, such as Skype, phone, email, Google Hangouts, Slack, WebEx, and more.

  3. Fewer HR risks

    We help you reduce the costs associated with having an in-house maintenance team, including misfit hires, motivating and retaining employees, and more

  4. Strict adherence to SLA

    We are really serious about things like turnaround time, mean time to recover, and so on.

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Sergei Vardomatski

CEO