Making big things is half the battle. We know what to do next
Maintenance, Customization and Enhancement services
We offer services to help you maintain, customize and enhance the software we have built for you. Once your solution is ready to rock the world, we stay with you to make sure it really does. Here are the problems we solve:
- Keeping up with the market and users by regularly updating your software
- Ensuring stable performance by diagnosing and fixing issues
- Reducing costs thanks to preventive maintenance
- Avoiding full-time employment of staff to perform irregular maintenance tasks
MaintenanceFixing and preventing errors to keep your software running like a clockwork. For example, refactoring the code or ensuring that your application is compatible with the latest browser versions.
Customization for End ClientsEnabling your existing product to address the specific needs of your end customers or employees. For example, retooling the out-of-the-box UI to better visualize the customer’s unique HR workflows.
EnchancementCreating additional features and increasing the operational capabilities of your software. For example, building an analytics module or optimizing the backend for quicker content delivery.
Our services in detail
- Feature development
- QFE, bug fixing and troubleshooting
- Patch deployment
- Release management
- Project health monitoring
- Scheduled and requirement-based upgrades
- Integration with other systems
- Migration and porting
- Performance optimization
- Back-up and recovery
How we deliver
We offer three delivery models: dedicated expert, time and materials, or bucket hours.
you hire a maintenance engineer to work exclusively on your project for an agreed period of time
fixed monthly fee
we work on the project upon your request
hourly rate charged for the time worked
our engineers work on your project for a predefined amount of hours
hourly rate paid in advance
Why stick with HQSoftware
Our cooperation models are flexible so you can choose one that will work best for your budget and needs.
You can track project status by using JIRA or Trello as well as by communicating with our team via multiple channels, such as Skype, phone, e-mail, Google Hangouts, Slack, WebEx, and more.
Fewer HR risks
We help you reduce the costs associated with having an in-house maintenance team, including misfit hires, motivating and retaining the employees, and more.
Strict adherence to SLA
We are really serious about things like turnaround time, mean time to recover, and so on.