.chat-wrapper,.chat-wrapper *,.chat-wrapper *:before,.chat-wrapper *:after{box-sizing:border-box}.chat-wrapper{position:fixed;right:0;bottom:0;z-index:1000;width:350px;min-width:280px;max-height:72px;display:flex;flex-direction:column;border-radius:22px;box-shadow:0 10px 30px #0000004d;background:transparent;overflow:visible;font-family:Inter,Roboto,Segoe UI,Arial,sans-serif;color:#1f2937;transition:max-height .55s cubic-bezier(.33,1,.68,1)}.chat-wrapper.chat-wrapper-open{height:var(--chat-widget-height, min(70vh, 620px));max-height:min(100vh,var(--chat-widget-height, min(70vh, 620px)))}.chat-wrapper.chat-wrapper-dragging,.chat-wrapper.chat-wrapper-dragging .chat-panel-body,.chat-wrapper.chat-wrapper-dragging .chat-card{transition:none}.chat-panel-body{flex:1 1 0;min-height:0;height:0;display:flex;flex-direction:column;overflow:hidden;opacity:0;pointer-events:none;transform:translateY(10px);transition:opacity .25s ease,transform .25s ease}.chat-wrapper-open .chat-panel-body{opacity:1;pointer-events:auto;transform:translateY(0);transition:opacity .4s ease .14s,transform .5s cubic-bezier(.33,1,.68,1) .1s}.chat-panel-inner{flex:1 1 0;min-height:0;height:100%;display:flex;flex-direction:column;overflow:hidden}@media (prefers-reduced-motion: reduce){.chat-wrapper,.chat-panel-body,.chat-close-button{transition:none}}.chat-card{display:flex;flex-direction:column;width:100%;flex:1 1 0;min-height:0;height:100%;overflow:hidden;border:none;border-radius:0 0 22px 22px;background:#fff}.chat-header{position:relative;width:100%;flex:0 0 auto;flex-shrink:0;min-height:72px;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 16px;overflow:hidden;border-radius:22px 22px 0 0;color:#fff;background:#0a1931;cursor:grab;touch-action:none;-webkit-user-select:none;user-select:none}.chat-header-dragging{cursor:grabbing}.chat-resize-edge{position:absolute;z-index:6;touch-action:none;-webkit-user-select:none;user-select:none}.chat-resize-edge-top{top:0;left:12px;right:12px;height:8px;cursor:ns-resize}.chat-resize-edge-right{top:12px;bottom:12px;right:0;width:8px;cursor:ew-resize}.chat-resize-edge-right-collapsed{top:8px;bottom:8px}.chat-resize-edge-bottom{bottom:0;left:12px;right:12px;height:8px;cursor:ns-resize}.chat-resize-edge-left{top:12px;bottom:12px;left:0;width:8px;cursor:ew-resize}.chat-resize-edge-left-collapsed{top:8px;bottom:8px}.chat-resize-edge-corner{width:12px;height:12px}.chat-resize-edge-corner-tl{top:0;left:0;cursor:nwse-resize}.chat-resize-edge-corner-tr{top:0;right:0;cursor:nesw-resize}.chat-resize-edge-corner-bl{bottom:0;left:0;cursor:nesw-resize}.chat-resize-edge-corner-br{bottom:0;right:0;cursor:nwse-resize}.chat-header-main{display:flex;align-items:center;gap:10px}.avatar-wrap{position:relative;flex-shrink:0;width:44px;height:44px;overflow:visible;border:2px solid #ffffff;border-radius:50%;background:#fff}.avatar-status{position:absolute;right:0;bottom:0;width:11px;height:11px;border:2px solid #0a1931;border-radius:50%;background:#4a90e2}.avatar{width:100%;height:100%;object-fit:cover;border-radius:50%}.avatar-placeholder{display:flex;align-items:center;justify-content:center;background:#e8eef6;color:#2f4c73;font-size:18px;font-weight:600;line-height:1}.agent-info{display:flex;flex-direction:column;gap:2px}.agent-name{font-size:17px;font-weight:700;line-height:1.2;letter-spacing:.1px}.agent-status{font-size:13px;font-weight:400;line-height:1.2;color:#ffffffc7}.header-accent{position:absolute;top:0;right:0;width:120px;height:100%;pointer-events:none;background-image:radial-gradient(circle,rgba(74,144,226,.55) 1.5px,transparent 1.5px);background-size:9px 9px;-webkit-mask-image:radial-gradient(ellipse 90% 90% at 100% 0%,#000 0%,transparent 72%);mask-image:radial-gradient(ellipse 90% 90% at 100% 0%,#000 0%,transparent 72%)}.chat-wrapper .message-area-shell{position:relative;width:100%;flex:1 1 0;min-height:0;height:0;overflow:hidden;display:flex;flex-direction:column}.chat-wrapper .message-area-backdrop{position:absolute;top:0;right:0;bottom:0;left:0;z-index:0;pointer-events:none;background-color:#fff;background-image:radial-gradient(circle,rgba(74,144,226,.28) 1.5px,transparent 1.5px);background-size:10px 10px;background-position:center bottom;-webkit-mask-image:linear-gradient(to top,rgba(0,0,0,.85) 0%,rgba(0,0,0,.45) 45%,transparent 100%);mask-image:linear-gradient(to top,rgba(0,0,0,.85) 0%,rgba(0,0,0,.45) 45%,transparent 100%)}.chat-wrapper .message-area{position:relative;z-index:1;width:100%;flex:1 1 0;min-height:0;height:0;overflow-y:auto;overflow-x:hidden;background:transparent;-webkit-overflow-scrolling:touch;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#c5cdd8 transparent}.chat-wrapper .message-area-content{position:relative;z-index:1;display:flex;flex-direction:column;justify-content:flex-end;gap:8px;min-height:100%;padding:12px}.chat-widget-error,.chat-widget-status{margin:0 0 10px;font-size:13px;line-height:1.4;color:#5c6570}.chat-widget-error{color:#b42318}.message{display:flex;flex-direction:column;gap:4px;max-width:80%;margin-bottom:12px;padding:8px 12px;border:1px solid #d6dbe1;border-radius:12px;overflow-wrap:anywhere;word-break:break-word}.message .text{white-space:pre-wrap}.message-left{align-self:flex-start;text-align:left;background:#f0f2f5}.message-right{align-self:flex-end;margin-left:auto;text-align:left;background:#e6f2ff}.message-header{display:flex;flex-direction:column}.message-sender{font-size:16px;font-weight:600;color:#2b2f36}.message-sender-user{color:#0a66e4}.message-sender-support{color:#1f6b3f}.message-sender-bot{color:#6b4c9a}.message-role-user{background:#eef4fc;border-color:#b8d4f5}.message-role-bot{background:#f3eef9;border-color:#d4c4e8}.message-role-support{background:#e8f7ee;border-color:#9fd4b0}.message-timestamp{font-size:12px;color:#98a0ae}.message-footer{margin-top:8px}.typing-indicator{display:flex;gap:3px;width:100%;font-style:italic;color:#98a0ae}.typing-indicator-dots{display:flex;align-items:flex-end;gap:3px}.typing-indicator-dot{width:4px;height:4px;border-radius:50%;background:#98a0ae;animation:typing-indicator-bounce 1.2s ease-in-out infinite}.typing-indicator-dot:nth-child(2){animation-delay:.15s}.typing-indicator-dot:nth-child(3){animation-delay:.3s}@keyframes typing-indicator-bounce{0%,60%,to{transform:translateY(0);opacity:.45}30%{transform:translateY(-4px);opacity:1}}.message-feedback{display:flex;align-items:center;gap:8px}.feedback-btn{width:26px;height:26px;border:1px solid #c7d2e4;border-radius:999px;display:grid;place-items:center;cursor:pointer;background:#fff;color:#4c5b73;padding:0;flex-shrink:0}.feedback-btn:disabled{opacity:.55;cursor:not-allowed}.feedback-btn:hover{border-color:#0a66e4;color:#0a66e4}.message-feedback-status{font-size:12px;font-weight:500}.message-feedback-up{color:#0f8a3e}.message-feedback-down{color:#b43030}.chat-composer{flex-shrink:0;border-top:1px solid #e8ecf2;background:#fff}.chat-composer-status{padding:8px 14px 0}.chat-wrapper .chat-input-wrap{width:100%;flex-shrink:0;display:grid;grid-template-rows:auto auto;gap:8px;margin:0;padding:12px 14px 14px;border-top:none;background:#fff}.chat-wrapper .input-row{display:flex;align-items:center;gap:10px}.chat-wrapper .input-pill{flex:1;min-width:0;display:flex;align-items:center;gap:4px;padding:4px 12px 4px 16px;border:1px solid #cccccc;border-radius:25px;background:#fff}.chat-wrapper .input-row input,.chat-wrapper .input-row textarea{flex:1;min-width:0;width:100%;height:auto;min-height:0;border:none;outline:none;font-size:15px;font-weight:400;color:#2b2f36;background:transparent;font-family:inherit;line-height:1.4;resize:none;max-height:120px;overflow-y:auto;-webkit-appearance:none;-moz-appearance:none;appearance:none}.chat-wrapper .input-row textarea{padding:8px 0;field-sizing:content}.chat-wrapper .input-row input::placeholder,.chat-wrapper .input-row textarea::placeholder{color:#ccc}.chat-wrapper .send-btn{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;width:40px;height:40px;padding:0;border:none;border-radius:50%;font-size:16px;line-height:1;color:#fff;background:#0a1931;cursor:pointer;-webkit-appearance:none;-moz-appearance:none;appearance:none;transition:background-color .2s ease,opacity .2s ease}.chat-wrapper .upload-btn{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;width:28px;height:28px;padding:0;border:none;border-radius:50%;font-size:15px;line-height:1;color:#0a1931;background:transparent;cursor:pointer;transition:color .2s ease,background-color .2s ease}.chat-wrapper .send-btn svg,.chat-wrapper .upload-btn svg{display:block;width:1em;height:1em}.chat-wrapper .send-btn:hover:not(:disabled){background:#132a4a}.chat-wrapper .send-btn:disabled{opacity:.45;cursor:not-allowed}.chat-wrapper .upload-btn:hover:not(:disabled){color:#4a90e2;background:#4a90e21a}.chat-wrapper .upload-btn:disabled{opacity:.45;cursor:not-allowed}.attach-row{display:flex;align-items:center}.upload-file-section{display:flex;flex-direction:column;gap:4px}.file-item{display:flex;align-items:center;gap:4px;padding:4px;border:1px dashed #d6dbe1;border-radius:4px}.chat-wrapper:not(.chat-wrapper-open) .chat-header{border-radius:22px}.chat-wrapper .chat-close-button{position:absolute;top:0;left:-32px;z-index:5;width:28px;height:28px;padding:0;margin:0;border:none;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;line-height:1;color:#fff;background:#0a1931;cursor:pointer;box-shadow:0 4px 12px #00000040;opacity:0;pointer-events:none;transform:scale(.9);transition:opacity .3s ease .18s,transform .3s ease .18s,background-color .2s ease;-webkit-appearance:none;-moz-appearance:none;appearance:none}.chat-wrapper-open .chat-close-button{opacity:1;pointer-events:auto;transform:scale(1)}.chat-wrapper .chat-close-button:hover{color:#fff;background:#132a4a}.chat-wrapper .chat-close-button svg{display:block;width:14px;height:14px}.feedback-modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000059;display:flex;align-items:center;justify-content:center;padding:16px;z-index:10000}.feedback-modal{width:min(360px,100%);max-height:min(90vh,520px);overflow-y:auto;background:#fff;border-radius:12px;padding:16px;display:grid;gap:14px;box-shadow:0 12px 40px #17233a2e;box-sizing:border-box}.feedback-modal h3{margin:0;color:#17233a;font-size:18px;line-height:1.3}.feedback-modal-hint{margin:-6px 0 0;color:#6b7a90;font-size:13px;line-height:1.4}.feedback-reasons{display:grid;gap:8px}.feedback-reason-option{display:flex;gap:10px;align-items:flex-start;font-size:14px;line-height:1.35;color:#394b67;padding:8px 10px;border:1px solid #e1e8f2;border-radius:8px;cursor:pointer;-webkit-user-select:none;user-select:none;transition:background-color .15s ease,border-color .15s ease}.feedback-reason-option:hover{background:#f7f9fc;border-color:#d2dced}.feedback-reason-option:has(input:checked){background:#eef5ff;border-color:#b8cff0}.feedback-reason-option input{margin-top:2px;flex-shrink:0;accent-color:#0a66e4}.feedback-modal textarea{width:100%;min-height:84px;resize:vertical;border:1px solid #c9d4e2;border-radius:8px;padding:10px 12px;font-family:inherit;font-size:14px;line-height:1.4;color:#2b2f36;box-sizing:border-box}.feedback-modal textarea:focus{outline:none;border-color:#0a66e4;box-shadow:0 0 0 3px #0a66e41f}.feedback-modal .chat-widget-error{margin:0;font-size:13px}.feedback-modal-actions{display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap;padding-top:2px}.feedback-cancel-btn,.feedback-submit-btn{border:none;border-radius:8px;padding:9px 14px;min-width:88px;font-size:14px;font-weight:500;line-height:1;white-space:nowrap;cursor:pointer}.feedback-cancel-btn{background:#edf1f7;color:#4c5b73}.feedback-cancel-btn:hover:not(:disabled){background:#e3e9f2}.feedback-submit-btn{background:#0a66e4;color:#fff}.feedback-submit-btn:hover:not(:disabled){background:#0959c8}.feedback-cancel-btn:disabled,.feedback-submit-btn:disabled{opacity:.7;cursor:not-allowed}.feedback-submit-btn:disabled{cursor:wait}