Google announced their latest new tool this past Tuesday, October 5th: a tool that intends to give customers instant gratification for any question or issue they may have. This seemingly too-good-to-be-true tool is called Helpouts. A recent blog on Mashable says that Google is expanding its empire from online help to personal help. Instead of seeking answers via a search engine, customers can now talk to an actual person online and over a web camera. But is this anything new?
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